Returns, Refund & Cancellation Policy

Last updated: 31 October 2026

This policy applies to orders placed on NetCart (https://www.netcart.co.in), operated by NetCom Hardware Services, a proprietorship of Saurabh Somani, Shop No. 7, Shree Laxmi Apt, opposite Goderja Plaza, Panvel 410206, Raigad, Maharashtra (GSTIN 27AVTPS9796H1Z8).

Summary

1. Defective-goods exception (applies to everything we sell)

Whatever any product page says, including a "Non-returnable" label, we will take back, replace, repair or refund any goods or services we sold that are:

• defective (do not work as they should when delivered or installed),
• deficient (the service was not delivered as promised),
• damaged in transit,
• spurious (not genuine), or
• not as described on the Website (wrong item, model, specification or quantity), or
• delivered late compared with the delivery time we promised.

How to report:

1. Contact us at swapnilgharat@nchs.co.in or +91 99692 07572 with your order number, a short description and photos or a video.
2. Report transit damage, missing or wrong items within 48 hours of delivery. Report other defects within 7 days of delivery or installation. After 7 days, defects are handled under the manufacturer's warranty (for goods) or any warranty stated on your job receipt (for services), and we help you with the claim.
3. We may inspect the item, ask for photos, or ask the manufacturer's service centre to confirm the defect. Returning a defective, damaged, wrong or late item costs you nothing: we collect it free within our service area, and outside it we arrange or pay for the return. We do not accept change-of-mind returns of opened or installed hardware (section 4), so there is no return shipping charge to pay in any case.
4. If we confirm the problem, you can choose a replacement, a repair or a full refund.

This exception does not cover damage caused after delivery by misuse, accidents, liquid, power surges, or repair or opening by someone else.

2. IT services

Cancellation and rescheduling

1. Before the visit: you can cancel or reschedule free of charge at any time until our engineer leaves for your visit, or until work starts at our service centre or remotely. You get a full refund if you have paid.
2. After the engineer has visited: if you cancel at the visit, or after the diagnosis, the diagnosis charge shown on the service page (currently ₹249 at our service centre or ₹500 onsite) is kept, because the diagnosis has been done. The rest of the service plan price is refunded.
3. Parts ordered for you: if you approve a quote and we order a part made for your specific model, and you then cancel, we may keep the actual non-refundable cost of that part, which we will tell you before ordering. If the part has not been ordered or can be returned to the supplier, we refund it in full.
4. If we cancel: if we cannot provide the service (for example, outside the service area, part unavailable, or we cannot keep the agreed time and you do not accept a new one), we refund you in full.
5. We do not charge any cancellation fee except as stated above.

If we cannot fix the fault

If we find that the fault cannot be fixed, or the repair is not worth doing, we tell you before doing more work. You pay only the diagnosis charge (where one applies) and any work or parts you approved in writing. We refund the rest of the service plan price.

Unhappy with the work

If the work was not done as described, or the same fault comes back because of our work, contact us. We will redo the work free or refund the charge for that work. Any warranty on our work is as stated on your job receipt or invoice. Parts carry the supplier's or manufacturer's warranty, and we handle the claim for you.

Services that cannot be undone

Data recovery, password recovery, data migration and similar services are best-effort. If the work was done as described, the charge is not refundable just because the result was not what you hoped, for example where data on a failing drive could not be recovered. If we recover nothing usable, we refund the service charge for that job (the diagnosis charge, where one applies, is kept).

Training and demo sessions

You can reschedule a training or demo session free of charge if you tell us at least 24 hours before the session. Sessions already delivered are not refundable. If you cancel a multi-session training plan part-way, unused sessions are refunded pro rata.

Annual support plans and AMCs

You can cancel an annual support plan or AMC at any time. We refund the unused period pro rata (by full months remaining), less the normal price of any visits or services already used beyond what the months used would cover. TSS renewals follow section 3.

3. Software and Tally licences

1. Before activation: you can cancel a licence or renewal order for a full refund until the licence is activated on your account or the licence key or download is issued to you.
2. Once activated: non-refundable. Software licences, including TallyPrime licences, are non-refundable once activated (or once the licence key is issued), because they cannot be returned or resold. TSS renewals are non-refundable once applied to your licence.
3. Defective licence exception: if a licence we supplied does not activate, is invalid, or is not the edition, version or user count you ordered, we will fix it, replace it with the correct licence, or give a full refund. Please report this within 7 days of delivery.
4. Wrong details given by you: if a licence is activated on a wrong email, account or company name that you gave us, we will try to help with the publisher's transfer process, but we cannot promise a transfer or a refund.
5. Upgrades (for example, Silver to Gold) are handled through the publisher's upgrade process and are not a refund of the original licence.
6. Installation, training and other services bought with a licence follow section 2.

4. Hardware

1. Cancellation: you can cancel a hardware order free of charge before it is dispatched (or before the installation visit, for products sold with installation). If the item was special-ordered for you, we tell you before ordering if it cannot be cancelled once ordered.
2. After dispatch: if delivery is later than we promised, you can still cancel for a full refund (see section 1).
3. Change of mind: hardware is not returnable for change of mind once delivered and opened, or once installed.
4. Defective, damaged, wrong or not as described: always covered by the defective-goods exception in section 1.
5. Manufacturer's warranty: after the reporting window in section 1, defects are covered by the manufacturer's warranty. We help you raise and follow up the claim with the manufacturer or its authorised service centre.
6. For returns, please keep the original box, accessories, manuals and invoice where possible. Missing items do not cancel your rights for a genuine defect, but may slow down a manufacturer's claim.

5. NPO products (Shop for a Cause)

1. 100% of your payment goes directly to the NPO, and the NPO fulfils your order.
2. Because you pay the NPO directly (using the payment method shown on that NPO's product page) and the NPO is the seller, cancellations, returns and refunds for NPO products are handled by the NPO. Contact the NPO on the phone or WhatsApp number shown on the product page. NetCom does not receive or hold your payment, so it cannot issue the refund itself.
3. NPOs listed on NetCart agree to take back or refund products that are defective, damaged, wrong or not as described. This applies to every NPO listed on Shop for a Cause.
4. If you cannot resolve an issue with the NPO, contact us or our Grievance Officer and we will follow it up with the NPO.

6. How refunds are paid

1. Once a refund is approved, we start it within 7 working days.
2. Refunds go back to the original payment method (card, UPI, net banking or wallet). Your bank or payment provider may take a further 5 to 7 working days to show it.
3. If you paid in cash or by bank transfer, we refund by bank transfer or UPI to an account in your name.
4. Where an order paid to NetCom is refunded, we issue a GST credit note.
5. We do not deduct any charge from a refund, except the diagnosis charge or non-refundable part cost described in section 2, which we tell you about in advance.
6. When we refund a whole order, the delivery charge is refunded too. If the ₹50 Standard delivery charge was added to an order with only services or licences, we refund it on request (see the Shipping & Delivery Policy).

7. Contact and grievances

Customer care: swapnilgharat@nchs.co.in · +91 99692 07572 (Monday to Saturday, 10 AM to 6 PM).

If you are not satisfied, contact our Grievance Officer:

Saurabh Somani, Proprietor & Grievance Officer NetCom Hardware Services, Shop No. 7, Shree Laxmi Apt, opposite Goderja Plaza, Panvel 410206, Raigad, Maharashtra Phone: +91 99692 07572 · Email: swapnilgharat@nchs.co.in

We acknowledge every complaint within 48 hours of receiving it, with a ticket number (for example NC-261026-01) and the resolve-by date, and resolve it within 1 month of receiving it. Quote the ticket number to check progress.

You can also contact the National Consumer Helpline (1915, consumerhelpline.gov.in) or a Consumer Commission under the Consumer Protection Act, 2019. Nothing in this policy limits your rights under that Act.