Laptop Diagnosis – Service Centre or Onsite
Not sure what's wrong with your laptop? Bring it to our service centre in Panvel, or book an onsite visit and our engineer comes to your home or office. We find the cause and tell you the best fix. Simple problems are fixed within the diagnosis charge.
- ✔ Walk in to our Panvel service centre
- ✔ Or an engineer visits your home or office
- ✔ Problem diagnosed and best fix explained
- ✔ Simple problems fixed within the charge
What we commit to: Walk in to our service centre (₹249) or book an onsite visit (₹500). We find the problem and advise on the best fix, and simple problems are fixed within the diagnosis charge. If it has to go to our workshop, you get a written pickup receipt. Photo report and your OK before any extra charge, 30-day labour warranty, and your files stay private.
Onsite service area: Panvel (410206) and Kharghar (410210). Outside this area? Call +91 99692 07572 and we'll check.
This covers diagnosis and advice. Bigger repairs are charged at our listed plan prices, and any part is quoted separately. Nothing extra without your OK.
Available Coupons
Product Details
Choose your plan
| Plan | What you get | Price |
|---|---|---|
| Service centre diagnosis | Bring your laptop to our service centre in Panvel. Diagnosis, advice on the best fix, and simple problems fixed. | ₹249 |
| Onsite visit & diagnosis | Engineer visit to your home or office. Diagnosis, advice on the best fix, and simple problems fixed on the spot. | ₹500 |
Prices include GST.
What you get with each plan
Service centre diagnosis
What we do
- Bring your laptop and charger to our service centre (Shop No. 7, Shree Laxmi Apt, opposite Godrej Plaza, Panvel 410206), Monday to Saturday, 10 AM to 6 PM
- Check the laptop and find the cause of the problem
- Fix simple problems while you wait where possible
- Explain the best fix and give a written quote for anything bigger
What we commit to
- Diagnosis and advice at the service centre
- Simple problems fixed within the diagnosis charge
- A written quote for bigger repairs; nothing extra without your OK
- A written receipt if you leave the laptop with us
What we can't promise
- Bigger repairs within the diagnosis charge: they're charged at our listed plan prices
- Parts: any part needed is quoted separately
Onsite visit & diagnosis
What we do
- Visit your home or office at the time fixed on the call
- Check the laptop and find the cause of the problem
- Fix simple problems on the spot
- Explain the best fix and give a written quote for anything bigger
What we commit to
- Diagnosis and advice during the visit
- Simple problems fixed within the visiting charge
- A written quote for bigger repairs; nothing extra without your OK
What we can't promise
- Bigger repairs within the visiting charge: they're charged at our listed plan prices
- Parts: any part needed is quoted separately
What we commit to on every plan
- After you book online, our office calls you within 1 working hour of booking to confirm (working hours: Monday to Saturday, 10 AM to 6 PM; if you book after hours, we call within the first working hour of the next working day), then the engineer calls you to fix a visit time and place (your home or office)
- An engineer visits your home or office in Panvel (410206) or Kharghar (410210), diagnoses the problem and fixes it on the spot whenever it can be done there. Outside this area? Call +91 99692 07572 and we'll check
- An inspection report with photos on WhatsApp within 4 working hours of the visit
- Diagnosis charge: ₹249 if you bring the laptop to our service centre, or ₹500 for an onsite visit. It covers the diagnosis and advice on the best fix, and simple problems are fixed within it. Bigger repairs are charged at our listed plan prices, separate from the diagnosis charge
- A written quote and your OK before any part or extra charge. If a part costs more than shown, we stop and ask first
- If your laptop has to go to our workshop, or you leave it at our service centre, you get a written receipt listing its condition, serial number and accessories. After the repair we bring it back to you, or you collect it if you walked in
- Turnaround times start from the engineer's visit, the pickup, or your walk-in
- 30-day labour warranty: if the same fault comes back because of our work, we fix it again free
- Parts carry the supplier's warranty (usually 6 months for compatible parts), and we handle the claim for you
- Your data stays private: we don't open, copy or keep your files, and hardware work doesn't touch your storage drive
- Old parts returned on request. Swollen or dead batteries are disposed of safely as e-waste
What we can't promise
- That every job can be finished onsite: some need workshop tools, parts or drying time. The engineer tells you at the visit
- Parts for every model: older or rare models may take longer, or a part may not be available. We tell you before you pay for it
- Your data: we don't touch it, but we can't guarantee it if a drive is already failing. Back up first
- New damage after the service (drops, spills, power surges) isn't covered
- Faults unrelated to the work we did aren't covered by our warranty; we'll quote them separately
Before the engineer arrives
- Back up important files if the laptop still turns on
- Keep the charger ready
- Clear a table near a power point for the engineer to work on
- Keep your laptop's model number handy (on the sticker underneath) so we can bring the right part
- You don't need to give us your password. If a test needs Windows login, you can log in yourself while the engineer is there
- Remove pen drives, SD cards and discs
- Tell us about any drops, spills or earlier repairs when you book
How it works
- Book online: pick your plan above and add it to your cart.
- Our office calls you within 1 working hour of booking to confirm (working hours: Monday to Saturday, 10 AM to 6 PM; if you book after hours, we call within the first working hour of the next working day).
- The engineer calls you to fix a visit time and place (your home or office).
- The visit or walk-in: diagnosis costs ₹500 for an onsite visit, or ₹249 if you bring the laptop to our service centre. It covers the diagnosis and advice on the best fix; simple problems are fixed on the spot within it, and bigger repairs are charged at the plan prices, separate from the diagnosis charge.
- If it needs our workshop (parts, board work or drying), the engineer takes it with a written pickup receipt and brings it back after the repair.
Prefer to come to us? Instead of an onsite visit, bring your laptop to our service centre at Shop No. 7, Shree Laxmi Apt, opposite Godrej Plaza, Panvel 410206, Monday to Saturday, 10 AM to 6 PM.
Onsite service area: Panvel (410206) and Kharghar (410210). Outside this area? Call +91 99692 07572 and we'll check.
Related services
Slow laptop? See RAM & SSD Upgrade (Fitting). Windows, drivers, virus or data problems? See Operating Systems. Not sure what's wrong? Book Diagnosis & Inspection.
Good to know
Where is the service centre?
Shop No. 7, Shree Laxmi Apt, opposite Godrej Plaza, Panvel 410206. Open Monday to Saturday, 10 AM to 6 PM.
What counts as a simple problem?
Quick fixes we can do without parts or workshop work. We tell you before doing anything that costs extra.
I already know what's wrong. Should I book this?
You can book the repair plan directly instead. We still diagnose it first.
Need help choosing?
Call +91 99692 07572 or email support@panvelnetcom.in, Monday to Saturday, 10 AM to 6 PM.
