Laptop Touchpad Repair

Choose your plan

Prices include GST.

What you get with each plan

Touchpad fix

What we do

• Check drivers and settings first
• Check for a swollen battery pushing the touchpad up
• Reseat or replace the ribbon cable and fix the buttons
• Test tracking, gestures and clicks

What we commit to

• Done at your home or office during the engineer's visit, usually within 1 hour

What we can't promise

• A fix without a new part if the touchpad itself has failed (quoted first)

Touchpad replacement (fitting only)

What we do

• Confirm the touchpad part for your model
• Open the laptop and fit the touchpad
• Test tracking, gestures and clicks

What we commit to

• Done at your home or office during the engineer's visit if you have the part, or on a second visit within 2 to 4 working days if we order it (quoted first)

What we can't promise

• Touchpads built into the top case: they need a top case replacement, quoted separately

What we commit to on every plan

• After you book online, our office calls you within 1 working hour of booking to confirm (working hours: Monday to Saturday, 10 AM to 6 PM; if you book after hours, we call within the first working hour of the next working day), then the engineer calls you to fix a visit time and place (your home or office)
• An engineer visits your home or office in Panvel (410206) or Kharghar (410210), diagnoses the problem and fixes it on the spot whenever it can be done there. Outside this area? Call +91 99692 07572 and we'll check
• An inspection report with photos on WhatsApp within 4 working hours of the visit
• Diagnosis charge: ₹249 if you bring the laptop to our service centre, or ₹500 for an onsite visit. It covers the diagnosis and advice on the best fix, and simple problems are fixed within it. Bigger repairs are charged at our listed plan prices, separate from the diagnosis charge
• A written quote and your OK before any part or extra charge. If a part costs more than shown, we stop and ask first
• The diagnosis charge (₹249 at the service centre or ₹500 onsite) covers the diagnosis and advice
• If your laptop has to go to our service centre, or you drop it off there yourself, you get a written receipt listing its condition, serial number and accessories. After the repair we bring it back to you, or you collect it if you walked in
• Turnaround times start from the engineer's visit, the pickup, or your walk-in
• Parts carry the supplier's warranty (usually 6 months for compatible parts), and we handle the claim for you
• Your data stays private: we don't open, copy or keep your files, and hardware work doesn't touch your storage drive
• Old parts returned on request. Swollen or dead batteries are disposed of safely as e-waste

What we can't promise

• That every job can be finished onsite: some need service-centre tools, parts or drying time. The engineer tells you at the visit
• Parts for every model: older or rare models may take longer, or a part may not be available. We tell you before you pay for it
• Your data: we don't touch it, but we can't guarantee it if a drive is already failing. Back up first
• New damage after the service (drops, spills, power surges) isn't covered
• Faults unrelated to the work we did aren't covered by our warranty; we'll quote them separately

Before the engineer arrives

• If the touchpad is raised or the case bulges, stop using the laptop and tell us when you book; it may be a swollen battery
• Back up important files if the laptop still turns on
• Keep the charger ready
• Clear a table near a power point for the engineer to work on
• Keep your laptop's model number handy (on the sticker underneath) so we can bring the right part
• You don't need to give us your password. If a test needs Windows login, you can log in yourself while the engineer is there
• Remove pen drives, SD cards and discs
• Tell us about any drops, spills or earlier repairs when you book

How it works

1. Book online: pick your plan above and add it to your cart.
2. Our office calls you within 1 working hour of booking to confirm (working hours: Monday to Saturday, 10 AM to 6 PM; if you book after hours, we call within the first working hour of the next working day).
3. The engineer calls you to fix a visit time and place (your home or office).
4. The visit or walk-in: diagnosis costs ₹500 for an onsite visit, or ₹249 if you bring the laptop to our service centre. It covers the diagnosis and advice on the best fix; simple problems are fixed on the spot within it, and bigger repairs are charged at the plan prices, separate from the diagnosis charge.
5. If it can't be fixed onsite (parts, board work or drying), the engineer takes it with a written pickup receipt and brings it back after the repair.

Prefer to come to us? Instead of an onsite visit, bring your laptop to our service centre at Shop No. 7, Shree Laxmi Apt, opposite Godrej Plaza, Panvel 410206, Monday to Saturday, 10 AM to 6 PM.

Onsite service area: Panvel (410206) and Kharghar (410210). Outside this area? Call +91 99692 07572 and we'll check.

Related services

Slow laptop? See RAM & SSD Upgrade (Fitting). Windows, drivers, virus or data problems? See Operating Systems. Not sure what's wrong? Book Diagnosis & Inspection.

Good to know

Is the touchpad included?
No. We quote the part for your model before fitting.

Swollen battery?
A swollen battery can push the touchpad up and stop clicks working. We check this first; see Laptop Battery Replacement.

Need help choosing?
Call +91 99692 07572 or email swapnilgharat@nchs.co.in, Monday to Saturday, 10 AM to 6 PM.